Please take a look at the FAQ's relating to the event below.

  • There is both a Birmingham or virtual option, what's included in the different ticket prices?

A Birmingham ticket includes full access to all sessions at the conference venue, lunch, refreshments and on-site networking. A virtual ticket includes full access to the online event platform on the day and in the lead up to the event.

  • What are the NHF doing to address potential safety concerns around a return to in person events?

Firstly it’s worth stressing that your safety is our top priority. We are following up to the minute government advice which can be found here. As well as this we are introducing additional measures at our venues to keep everyone feeling safe and comfortable. We will circulate further details of this nearer to the event.

If you have any specific concerns you wanted to discuss please email our Customer service team.

  • What happens if government advice changes and the event can no longer run at the venue?

Should government advice change we will pivot the event to virtual. You will then be given the option to either move you ticket to virtual (with any price difference refunded) or cancel your place. We will be in touch with you should this happen.

  • My circumstances have changed and I need to cancel, how much will this cost?

You won’t be liable for any cancellation charges for our 2021/22 events up until 30 days before the event should your circumstances change and you wish to cancel.

  • I have booked for Birmingham but now would rather attend virtually, can I?

Yes this is fine, please contact us and we will change your ticket over and refund any price difference. We ask that you give us at least 2 weeks notice so we can accurately calculate the number of people we will have on-site.

  • I can’t attend the whole event either virtually or in Birmingham, will I still be able to access any content I’ve missed?

Yes, all sessions will be recorded and available to watch on demand at your leisure on the event platform for three months after the event

  • The event is now being run virtually as it can’t take place at the conference venue, am I able to claim any money back against pre-booked travel or accommodation?

I’m afraid we are unable to cover the cost of this. We recommend booking accommodation which has a late cancellation date and waiting until nearer the time to book train tickets. We are keeping a close eye on government advice and will contact you in plenty of time should the event not be able to take place.

  • I require accommodation locally, where can I book this?

Our accommodation partners HotelMap have negotiated discounted rates at a number of hotels close to the venue. Further details can be found here.